A Brief Lesson in Customer Service

Well pay day was Friday, so naturally, what's a girl to do when the money comes rolling in? Shop!
I tried to keep my purchases to a minimum, but I snagged a cream cardigan and tapestry-esque scarf from Forever 21. I also grabbed a reversible blue scarf with paisely print and these jeans from old navy >>


^normally, I would steer clear from a light wash denim, because they tend to make curvy girls look bigger, however, they fit much better than the darker washes I tried on, and they actually made my butt look bigger (and I have a flat ass, so that was a plus for me!)

One thing that should be noted in today's post- customer service. Two similar stores with competing markets, yet the customer service was VASTLY different in each store.

In forever 21 I was greeted by no one, my friend was forced to leave to use the elevator outside because she brought her son in a stroller (what about someone in a wheelchair??), and when we arrived upstairs, no one was available and both the dressing rooms and registers were closed! There was no way we were going back downstairs, so we found a salesgirl to ring us up.

We asked to see her manager, and we brought attention to the fact that the place is highly inaccessable to anyone with special needs and that it should be looked into, or at least keep both floors open for purchases. The manager actually gave me an attitude and got defensive!

Now I understand that there's only so much you can do, but the least you can do is apologize and take our thoughts into consideration. I asked for the managers name and the number to corporate.

I love Forever 21, but lets face it, I'd rather spend loads of cash at Old Navy where I was greeted by 3 different sales girls, and helped immediately and quickly.

I read in a magazine that if a customer has a wonderful shopping experience, she tells an average of 3 friends. If she has a terrible one- she tells an average of 11. I've had numerous readers visit this blog, so consider this above average. If you visit Forever 21 at the Del Amo Fashion center, don't expect manager Maribel to help you. Unless its to see you to the door.

What kind of nightmarish shopping experiences have you had?? This is your chance to dish and let the world know who to avoid!